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Keeping Your Department Connected
Software Support Team, consider this your home! Thank you for all you do to support Summit's software users.

Read each other's bios: Maureen, Sharon, Brian, Jan, Sue, Diane, Amanda, Jackie , Amy, Penny, Jill, Nicole, Concepcion, Joan & Lee.

Have an announcement to post here (employee accomplishments, how to's, commonly used Web links, troubleshooting tips, etc.) that would benefit your team? E-mail your request.

Informational Postings Per Your Request
Rick Broadstone's Business Consultation Literature (.pdf)
Support Log Sheet (.xls)
Virus/Hoax Info/Tips (.htm)

How to Promote After Hours Support to UGMs
After hours support (M-F 5-9pm or Sat 8am-5pm) is to be used by UGMs for emergencies only (system crashes, etc.) and it costs $200.00 per hour (30 minute minimum charge). No Sunday or Holiday hours are currently offered, however, the hours might be adjusted during harvest time. The after hours cell phone is 260.615.7264.

Summit's Software Support Team

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Maureen Connors
Manager of Software Support & Training
maureen@summit-soft.com
Maureen comes to Summit Software, Inc. with 28 years of experience in data processing for credit unions. She recently managed a software support department that supported 148 credit unions throughout the United States. Maureen has managed a credit card and ATM department. She is experienced with conversions, upgrades and software support including accounting, project management and training. She has attended classes at Indiana University of South Bend, IBM Rolm, Sharetec Software certification and Progress. Maureen has worked on Linux, SCO and Unix systems and is familiar with both graphical and character environments. Outside of the workplace, Maureen volunteers for the Leo PTSA as membership officer and headed a committee for "Mom's Night" at Harlan Elementary.
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Sharon Kempfer
Project Manager for Summit Grain© and Ag© Accounting Team
sharon@summit-soft.com
Sharon received her college education at Ohio State University and received a B.S. in Education. A few years later, Sharon went on to major in Accounting at Ohio University. In 1996, Sharon began traveling for Summit Software Inc. part-time to assist with customer installations and under contract doing independent financials work. In July of 1999, Sharon was promoted to full-time Software Support. Sharon's enthusiasm and commitment to the future of SSI prompted her promotion to Executive Sales Consultant in July 2001. In March 2008, Sharon accepted the position of Project Manager for the Summit Grain© and Ag© Accounting Team.
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Brian Kay
Project Manager for Petrolac© and Summit C-Store© Team
brian@summit-soft.com

In May 2002, Brian graduated Summa Cum Laude from Ball State University with a bachelors degree in Finance and a minor in Computer Science. While completing his education, Brian held positions as a University Computer Lab Manager, Academic Director for a summer computer camp, and interned as an Accounting/IT systems analyst. Brian joined Summit’s Software Support Team in July 2002. In March 2008, Brian accepted the position of Project Manager for the Petrolac© and Summit C-Store© Team.

(coming soon) x114
Jan Ruff
Software Support Specialist II for
Petrolac© and Summit C-Store© Products
Product Support Specialist
jan@summit-soft.com

In 1994, Jan received her Associate’s Degree in Accounting with a 3.75 GPA from Ivy Tech State College. After hiring on at Summit as the bookkeeper in 1995, Jan was promoted to Software Support at the end of the year. In 1998, she was promoted to Software Support Assistant Manager.

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Sue Zielke
Software Support Specialist II for Summit Grain Accounting© and Summit Ag Accounting© Products
sue@summit-soft.com
Sue had 20 years of accounting experience in the agri-business industry prior to being hired as the bookkeeper for Summit in the fall of 1996. She also had 4 years of experience using Summit’s software as a customer before coming to work for Summit. After working for Summit for only 4 months, she was promoted to Summit’s Software Support Team where she currently specializes in installing, training, and supporting customers.
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Diane DenHerder
Software Support Specialist II for Petrolac© and Summit C-Store© Products
diane@summit-soft.com
In 1991, Diane completed her Associate’s Degree in Computer Science/Accounting at Muskegon Community College (Muskegon, MI). Diane served GTE for over 29 years as a Senior Administrator of National Support, Associate Business information Analyst, Information Center Coordinator, Local Area Network Administrator, Project Manager (including LAN, internal telecommunications, voice/data/network), hardware/software helpdesk supporter, and supporter/trainer of office automation/ spreadsheet/database software. Diane’s other accreditations include: Certified Banyan Specialist (1998), specialized training in project management, and analytical problem solving. Diane joined Summit’s Software Support Team in July 2001.
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Amanda Baughman
Software Support Specialist I for Petrolac© and Summit C-Store© Products
amandab@summit-soft.com
Amanda graduated from IPFW in May 2006 with an Associate's Degree in Business Management and Marketing and will continue working toward her Bachelor's degree in accounting. Amanda was a Pricebook Manager and Software Trainer for a chain of convenience stores prior to joining Summit's Software Support Team in October 2005.
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Jackie Clem
Software Support Specialist I for Summit Grain Accounting© and Summit Ag Accounting© Products
jackiec@summit-soft.com
Jackie has attended both IPFW and Ivy Tech in pursuit of a degree in accounting. She comes to Summit with over 28 years of experience in accounting. Mrs. Clem has served as the Accounting Manager at National Mill Supply, VP of Finance at Midwest Pipe & Steel, Accounting Manager at Huttig Building Products, and Assistant Controller handling financials for over 6 branches at Heritage Food Servicing. Jackie joined Summit's Software Support Team in May 2006.
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Amy Houshoulder
Software Support Specialist I for Petrolac© and Summit C-Store Accounting© Products
amy@summit-soft.com

Amy graduated with honors from the University of Saint Francis in May 1999 with a Bachelor’s in Business Administration.  Ms. Houshoulder comes to Summit with over 20 years of customer service experience, of which the last 8 years were in a technical support role as Lead Help Desk Analyst for Waterfield Mortgage.  Her prior experience also includes A/R Clerk for a petroleum broker, retail/POS supervision, and hotel management. Amy joined Summit’s Software Support Team in August 2006.

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Penny Sodeman
Software Support Specialist I for Summit Grain Accounting© and Summit Ag Accounting© Products
penny@summit-soft.com

Originally from the West Coast (OR and CA), Penny traveled to Fort Wayne, IN via the United States Navy where she was enlisted from 1993-1995 as a Hospital Corpsman and last stationed in Waukegan, IL. Ms. Sodeman attended Indiana Institute of Technology in pursuit of a Bachelor’s Degree in Accounting and plans to return to complete the degree. She has also attended Kaplan University in their online forum in pursuit of a degree in Paralegal Studies. Penny has an extensive background in the legal field but also provided most, if not all, of the accounting for the different firms by which she was employed. Ms. Sodeman has experience in the medical and dental fields as well. An avid golfer, Penny belongs to two leagues in the summer months and was an Officer for the Canterbury Green Women’s Golf Association in 2003, 2005 and 2006. While she may not be getting her card to the LPGA anytime soon, Penny does enjoy the game. Ms. Sodeman also keeps stats for several softball teams throughout the year, including a winter indoor league. She enjoys singing karaoke and has won a few contests over the years but stills get stage fright at times. Penny joined Summit's Software Support Team in October 2006.

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Jill Noll
Software Support Specialist I for Summit Grain Accounting© and Summit Ag Accounting© Products
jill@summit-soft.com

In December of 2005, Jill completed her Bachelor’s degree in Accounting from International Business College.  Before obtaining her Bachelor’s, Ms. Noll earned both an Associate’s degree in Finance (2001) and Accounting (2002).  Before coming to Summit, she spent ten years at Fort Wayne Newspapers.  There, Jill served in the Accounting Department as an accounting assistant for six years.  The last four years, she worked in the Circulation Department as an Information Database Coordinator.  Jill began her career with Summit in January 2007.

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Nicole Gross
Software Support Specialist I for Summit Grain Accounting© and Summit Ag Accounting© Products
nicole@summit-soft.com

TBA

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Concepcion Hayden
Software Support Specialist I for Petrolac© and Summit C-Store Accounting© Products
concepcion@summit-soft.com

Originally from San Jose, California, Concepion moved to Fort Wayne, Indiana in 2003. She graduated in 2005 with a BS in Accounting. Ms. Hayden's work experience includes spending one year as an accounting staffmember of a flooring company, serving Stanley Steemer for over 5 years as a customer service advisor and office manager. Concepcion Hayden joined our Software Support Dept as a Software Support Specialist I for Petrolac© on 5/21.

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Joan Felger
Software Support Specialist I for Petrolac© and Summit C-Store Accounting© Products
joan.felger@summit-soft.com

(coming soon)

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Lee Mueller
Software Support Specialist I for Petrolac© and Summit C-Store© Products
lee.mueller@summit-soft.com

(coming soon)

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