UGM Dues invoices are mailed to you 4 times a year. The invoices are mailed on the first day of the month every January, April, July and October. If you have questions about your UGM Dues, contact Software Support! Want to save 10% off your UGM Dues? Pay them annually instead of monthly! Contact Jackie for more info.

Download an itemized list (Appendix A) of what User Group Membership covers and what it does not. This list was last updated January 1, 2005 and is designed to help eliminate questions about the specific items that UGM Dues cover. In general, UGM Dues cover software upgrades and services to allow Summit's software to run successfully on the main workstation or console. User Group Membership also covers the distribution of FREE Summit software upgrades for already purchased software to ensure you are running Summit's latest support releases.

What's Included in User Group Membership
In general, membership covers software upgrades and services to allow Summit’s software to run successfully on the main workstation or console. UGM also covers the distribution of free Summit software upgrades for already purchased software to ensure you are running Summit’s latest supported releases. In general, hardware, operating systems, networking, data communications and other related issues are not covered under UGM unless specifically addressed with a UGM fee or hardware warranty.

"Above and Beyond" Support Costs
Software support services that are not covered under the User Group Membership are billed at a
discounted rate of $100 per hour unless otherwise specified. Technical Support, hardware,
operating systems, networking and PC administration support are billed to members at a
discounted rate of $120 per hour. Programming services are billed to members at a discounted
rate of $140 per hour. The hourly rate for customers NOT in User Group Membership is $200
per hour for all services. Rates are billable in minimum 15 minute increments.

Training
Onsite training is $100 per hour and retraining in Fort Wayne or over the phone is $80 per hour. Training in Fort Wayne or over the phone is free for the first 6 months after a software module purchase. Travel time is $50 per hour, mileage is $.60 per mile. Hotel, car rentals, airline and other travel expenses are billed at actual expenses.

Upgrades for Non-UGMs
If updates are required and User Group Membership is not elected, the upgrades may be purchased by paying back maintenance not to exceed 50% of the current Summit Software List Price. A quote will be provided detailing all charges, both fixed and estimated to bring your system current. Additional programming labor charges may apply depending upon the number of releases are involved. Onsite trips and travel expenses may also be required. Support invoices, while not on UGM, will not be credited.

After Hours/Emergency Support
To reach us M-F 5-9pm or Sat 8am-5pm, call 260.615.7264. After hours support is ONLY for UGMs and is for emergencies only (if your system crashes, etc.). After hours support costs $200.00 per hour (30 minute minimum charge). No Sunday or Holiday hours are currently offered, however, the hours might be adjusted during harvest time.